TERMS OF PURCHASE
It is important that you read our current terms and conditions before you place an order. The following terms and conditions govern the relationship between you as a customer and BGA Group AB (556790-9204) (hereinafter referred to as BGA) when you shop on our website over the internet:
Shipping and delivery
We only deliver within the UK
We apply a fixed shipping of £4,9 * and free shipping for orders over £69,9 to DHL agent *.
* Does not apply to bulky products with larger outer dimensions than 75x105 cm where we must charge our actual shipping cost.
Delivery information - DHL Agent
Deliveries: Your goods are normally sent with DHL as a package to the nearest Agent.
If you enter your mobile number when ordering, you will receive an SMS telling you when you can pick up your package. This way you can pick up your delivery faster. When your order is sent from us, you will also receive an e-mail message so you can track your shipment yourself.
Delivery time: All orders that are placed before 14.00 on weekdays are sent the same day if you order products that are in stock. When ordering Posters, our ambition is that all orders ordered before 8.00 on weekdays are sent on the same day, however, a delay of 1 day can occur in the event of extreme load on Posters that are manufactured when ordering.
If you have chosen to have your goods sent to the nearest DHL Agent, you will normally have them with you after about 2-4 working days, depending on where in the UK you live. Already when you place your order, you will see in the store if the product is in stock with us. Orders that contain order items are ordered from our subcontractors when we receive your order. The delivery time is clearly stated on each product page.
With DHL Home Package, you get your order delivered and delivered directly to your gate / plot boundary during the day. Bearing is not included.
You will be notified via SMS or telephone and can then choose the day and time for delivery according to what applies in your location. Please note that you must be able to be at home when the delivery is made.
It is up to you as a customer to enter a valid and correct delivery address. If for any reason BGA receives a package that has not been picked up and is returned to us, we reserve the right to charge a fee of £29,5, regardless of the purchase price, to cover our administrative costs, shipping and return shipping.
Transport damaged delivery
When you receive the item, it may have been damaged during transport. In that case, report the damage directly to the distributor, easiest where you picked up the package. If the damage is visible on the outside, you can already complain when you receive the shipment.
Receipt / Order Confirmation
The e-mail confirmation you receive when you place your order is valid as a receipt. If you want a paper receipt, we ask you to send an email to email@example.com and we will of course arrange this for you. If you have not received an order confirmation within 30 minutes, please check that your e-mail address is correct and email us and we will send you the confirmation.
Open purchase / Right of withdrawal
With us at BGA, you can return a product within 90 days of picking up your package. You do not need to pre-register to return, just send the package to us. Then we are entitled to compensation for depreciation (It takes time for us to restore goods to salable condition) Remember to package your shipment well to avoid shipping damage. As soon as we receive your returned goods, we will refund your money back to the account you specified within 14 days.
Send to us:
When you send the products to us, you are responsible for the cost of return shipping and it is not refunded. Always enclose your delivery note that you f