Customer Service - How can we help you?

Our primary goal is to ensure that your experience with us is extraordinary. We support you throughout the entire process, from the first moment you discover something you like, to the time it finds its place in your home, helping you to create a home you truly love.

We fully understand that questions may arise along the way. Whether it’s choosing the photo frame that best fits your home, or understanding the delivery time for a specific product, we are ready to assist you throughout your entire journey. We are here for you when you need us!

To make your experience as smooth as possible, we offer comprehensive customer service, including an easy-to-use chat function, fast responses via email, and phone support. We also provide an extensive FAQ section so you can easily find answers to your questions whenever you need them.

Welcome to BGA!

Would you like to make a return?

We care about the environment and strive to contribute to sustainable development. Therefore, we do not automatically include a return slip in our deliveries, but offer it only upon request.

A 90-day return policy applies to stock items. Custom-made products and photo prints cannot be returned.

Click here to start your return

Would you like to register a complaint?

Contact us either via our chat or our contact form and tell us which product it concerns, as well as your order number. Also, attach a picture of the damage so we can help you. 

FAQ - Frequently Asked Questions

You can find the answers to the most common questions we receive in the  questions & answers section.

Chat

For the fastest response - Contact us via our chat, where we can always help you immediately.
Click on the chat box in the lower right corner to start chatting.

Mondays - Thursdays: 07:00 - 22:00
Fridays: 07:00 - 17:00
Sundays: 13:30 - 22:00

Email

info@bgastore.uk

You can email us around the clock, and we respond to all emails within 24-48 hours on weekdays, but often much faster than that. 

Phone

02033 180530

Weekdays 07:00 - 17:00

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