Right to return and cancel your order
Returns up to 90 days after purchase
As our customer, we want you to feel satisfied and secure with your purchase from us. That's why we offer an easy returns scheme, with up to 90 days to return your product.
For products which are sent via courier (maximum size 75x105 cm) the return cost is €6.9, and you can buy a returns label by -clicking here-. For larger products the return cost is €39.5. To return these products, you have to contact customer services.
You don’t need to notify us that you are returning a product - simply send it to us. If the product’s wrapping is missing we have the right to reduce the value of the refund. (It takes time for us to restore the products to a saleable condition.) Remember to package your consignment well to avoid damages in transit. As soon as we have received your returned product we will refund you within 20 days, to the bank account you have designated.
If the products are unopened you will receive the entire sum (including the postage you paid when you ordered). If the products are opened or not in a new condition, we have the right to retain some of the refund to compensate for the loss in value.